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Category: Tools

NVIDIA’s Agent Toolkit Is the Enterprise AI Infrastructure Play Nobody Saw Coming

George on April 2, 2026

NVIDIA launched its open-source Agent Toolkit at GTC 2026. Here is why it is the most strategic infrastructure move in enterprise AI this year.

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Five Support Metrics Your Team Should Track But Probably Doesn’t

George on February 19, 2026

customer support metrics to track - Viewabo

Every support team tracks ticket volume and CSAT. The teams that actually improve track five other things. Here they are.

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The Support Tools That Actually Moved the Needle in 2025

George on January 29, 2026

customer support tools 2025 review - Viewabo

Not every tool your vendor sold you in 2025 delivered. Here’s an honest look at what worked in support tooling and what’s worth investing in next.

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What AI Actually Costs Your Support Team (It’s Not the Software License)

George on January 22, 2026

true cost AI customer support - Viewabo

The software license is the visible cost of AI support tools. The invisible costs are where most budgets go wrong. Here’s the honest accounting.

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Remote Teams and Customer Support: Building Quality Across Time Zones

George on January 15, 2026

remote customer support team quality - Viewabo

Running customer support across distributed time zones sounds great on paper — 24/7 coverage, lower cost. The execution is where it gets hard.

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