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When AI Support Fails, Someone Still Has to See the Problem

George on May 25, 2026

Companies rolling back their AI support bets are not failing because AI is bad. They are failing because they deployed AI to solve problems that require sight, not smarter text processing. The fix is not more chat.

How Visual AI Will Transform Product Support in 2025

George on December 29, 2024

The way companies approach product support is shifting dramatically, with Visual AI leading the transformation. By 2025, this technology is expected to change how businesses diagnose and resolve customer issues fundamentally.