Another Point of View
AI agents are getting very good at field service dispatch. They still go completely dark at the job site — where first-time fix rates actually get determined.
Read more →Enterprise field service teams spend months shadowing new technicians before trusting them alone. That model doesn’t scale. Here’s how remote visual support becomes your most effective training infrastructure — using the same tool your team already uses for customer diagnostics.
Read more →Field service ticket misdiagnosis cost stays hidden in overtime, repeat dispatches, and churn. The real fix is first-dispatch accuracy, not FCR. Here is why video triage changes the math.
Read more →Companies rolling back their AI support bets are not failing because AI is bad. They are failing because they deployed AI to solve problems that require sight, not smarter text processing. The fix is not more chat.
Read more →Visual customer support is the fastest-growing support channel in 2026. Text troubleshooting for physical products is broken. Here’s why seeing beats describing.
Read more →The biggest problem in customer support isn’t ticket volume — it’s that customers can’t show you what’s wrong. Visual support changes that.
Read more →Multimodal AI customer support lets customers send photos and video to get help. Here’s why this changes support fundamentally and how to build for it.
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