Every Support Team Deserves to See the Problem. Now They Can.
NZXT builds custom gaming PCs in Los Angeles. They offer a service called BLD, where customers configure and receive a PC built to their exact specs. When something went wrong after delivery, customers called support. The problem was immediate and consistent. Customers could not describe what they were seeing. Agents could not see it either.
PC hardware is especially hard to support remotely. Components have names most people do not know. An agent might ask “what does your GPU look like?” and get silence. Or the customer might say “there is a box with wires.” That is the gap. The agent knows exactly what to look for. The customer has no idea how to show it.
Viewabo closed that gap. One link, sent via chat or text. The customer taps it and their phone camera opens directly in the browser. The agent sees what the customer sees, in real time. There is no app download, no account creation, and no setup on the customer side. The agent sees the problem immediately. A call that used to take 45 minutes ends in 10.
That is how Viewabo started. The results at NZXT were measurable: shorter calls, fewer unnecessary returns, and consistently faster resolutions. Read the full NZXT case study.
Where It Went from There
Since NZXT, Viewabo has expanded across many industries. Gaming hardware was the starting point. But the same problem exists in commercial appliances, plumbing and HVAC, medical devices, and field service. Any team that deals with physical equipment knows the pain. Customers struggle to describe what they see. Agents struggle to diagnose what they cannot see. The result is longer calls, repeat contacts, and unnecessary dispatches to fix problems that could have been resolved remotely.
As more teams started using Viewabo, the product grew with them. Session recording was added so agents could review calls later. They could share clips with teammates and document issues for warranty or insurance claims. Real-time annotation tools came next. Agents can now draw directly on the live camera feed, pointing to the exact component or connection that needs attention. A customer does not have to guess what the agent means. The agent just shows them.
These features did not come from a product roadmap built in a conference room. They came from real requests by real support teams doing real work. Each customer taught us something about how visual support actually happens in practice. The core stayed the same throughout it all. One link. Instant camera. No friction for the customer. That simplicity is what Viewabo protects most. Every added step is another chance for a customer to drop off before the session even starts.
Why We Built Self-Service
For the first few years, every new customer went through a sales process. Demo call, procurement review, IT approval, and onboarding meeting. For enterprise teams, that process makes sense. They have compliance requirements, IT reviews, and vendor approval workflows. For a five-person support team at a hardware startup, that process is overkill. It is a three-week delay before they can do what takes three minutes to set up.
We kept hearing from smaller teams. They had the exact same problem NZXT had. They needed to see what their customers were seeing. But a sales process was not something they wanted or needed to go through. A small team does not need a demo. They need to try the product themselves, on their own timeline, without a salesperson involved in the evaluation.
There is a real psychology to this. Small teams do not want to be sold to. They want to find a tool, test it quietly, and decide for themselves whether it solves their problem. A sales process interrupts that flow entirely. It puts someone between the team and the product. That friction is enough to make many teams give up and look elsewhere. It does not matter if the product would have been a perfect fit.
So we built Viewabo self-service. Sign up, start a free trial, and run real sessions with real customers before you commit to anything. Connect it to your support workflow and evaluate it on your own terms. The decision to build this felt obvious in hindsight. Any team can now get started in minutes. There are no demo calls required, no sales approvals needed, and no months of waiting before the first session runs.
Usage-Based Pricing
We also changed the pricing for Viewabo. The old model was seat-based. You paid per agent, regardless of how much those agents actually used the product. For tools people use every day, seat-based pricing is reasonable. Visual support is not that kind of tool, and it was never designed to be.
Think about how this works in practice. A team of ten agents might have three who handle hardware issues daily and seven who rarely need visual support. Seat-based pricing charges for all ten, regardless of actual usage. The three heavy users get value. The seven light users are essentially dead weight on the bill. That mismatch between cost and value frustrated teams, and it frustrated us, too.
Usage-based pricing reflects how Viewabo is actually used. Each plan includes a base number of sessions per month. If your team goes over that limit, you pay per additional session. A slow month costs less. A busy month costs more. Your bill tracks your actual usage. It reflects what your team did this month. That is a better measure than the seat count you committed to last January.
The fairness argument comes down to this: your cost should reflect the value you received. It should not have been set by your org chart six months ago. See full details at viewabo.com/pricing.
Who This Is For
Hardware support teams. Field service dispatchers. Insurance adjusters reviewing damage remotely. Property managers handling maintenance calls without sending someone on-site. Medical device companies supporting clinicians who need help with equipment they have never touched before. Any team that regularly deals with physical or visual problems over the phone understands the core frustration very well.
If your agents have ever asked a customer to send a photo, you probably know what comes back. Blurry. Sideways. Zoomed into the wrong part of the device entirely. Viewabo replaces that exchange with something better. Instead of asking customers to capture and send images, agents get a live camera feed. They can annotate it in real time and guide the customer to the right spot. The customer does not have to figure out what to show. The agent directs them through it.
Larger organizations already use Viewabo through dedicated onboarding. Self-service does not change that. It simply means the tool is now accessible to every team. Size does not matter, and neither does the budget cycle. No procurement process stands in the way.
Ready to Try It?
Viewabo self-service is built for teams that want to solve problems quickly, without sitting through a sales process first. Sign up, run a session, and see if it works for your team. The free trial includes actual live sessions. You can evaluate the experience before spending anything. Setup takes minutes, not weeks.