The Visual Support Revolution: Why Seeing the Problem Beats Describing It
Visual customer support is the fastest-growing support channel in 2026. Text troubleshooting for physical products is broken. Here’s why seeing beats describing.
Read more →The Screenshot Problem: Why Photos Fail in Customer Support (and What to Use Instead)
Customer support is reshaping how we think about this topic. You’ve seen this ticket before.
Read more →Multimodal AI Is Coming for Customer Support — And It’s About Time
Multimodal AI customer support lets customers send photos and video to get help. Here’s why this changes support fundamentally and how to build for it.
Read more →Why 79% of Customers Still Prefer Humans Over AI — And What That Means for Support Teams
79% of customers prefer human customer service over AI. Here’s why the chatbot backlash is real — and what the winning formula actually looks like.
Read more →