Another Point of View
75% of customers say AI-only support leaves them frustrated. Companies like Klarna are already rehiring. The race to zero human agents has a reckoning — and the companies that figured out AI + human will own the next decade.
Read more →The biggest problem in customer support isn’t ticket volume — it’s that customers can’t show you what’s wrong. Visual support changes that.
Read more →Viewabo is now self-service. Any support team can sign up, try it, and connect it to their workflow without talking to anyone.
Read more →Multimodal AI customer support lets customers send photos and video to get help. Here’s why this changes support fundamentally and how to build for it.
Read more →78% of organizations plan to automate half their support with AI within 18 months. But only 21% have the governance to pull it off. Here’s what ‘ready’ actually looks like — and why the escalation layer matters more than the automation layer.
Read more →79% of customers prefer human customer service over AI. Here’s why the chatbot backlash is real — and what the winning formula actually looks like.
Read more →Every major AI company is pivoting to enterprise in early 2026. The tools are maturing. The pricing is getting real. Here’s how to use that for your Q2 support planning.
Read more →Tariff uncertainty is creating a new category of customer anxiety — about prices, availability, and supply chains. Here’s how smart support teams are handling it.
Read more →Automation should reduce costs. So why do so many companies automate their support and end up spending more? Here’s the automation paradox explained.
Read more →Companies spend millions on human support agents and AI tools. They spend almost nothing on making self-service actually work. Here’s what that costs them.
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