AI Agent Testing Needs a Crash-Test Facility
Enterprise AI agents fail in the gaps between systems, permissions, and people. Operators need repeatable crash-test environments before granting autonomy.
Read more →Your AI Agent Infrastructure Has the Wrong Bottleneck
The model is rarely the whole bottleneck. Agent economics depend on the tool calls, orchestration, retries, and approvals around it.
Read more →Proprietary AI Model: A $40 Million Warning
Thomson Reuters spent $40 million to build its own AI model. The lesson for operators is not to copy the investment. It is to understand the conditions that made ownership rational.
Read more →Enterprise AI Transformation Starts With Boring Work
Verizon’s AI now handles most inbound consumer calls and chats. The real lesson is the multi-year data consolidation that came first.
Read more →Local AI Hardware Is Not a Privacy Strategy
A $16,000 local AI cluster can keep data private. That still does not make it a sound business decision. Start with the workload, not the hardware.
Read more →Uber Just Paid €825 Million for Automated Decisions Nobody Explained
The second largest GDPR fine in history was not about a data breach. It punished automated decisions nobody explained. Operators everywhere should take notes.
Read more →AI-Written Support Tickets Are Coming. Trust Them Less.
Customers’ AI assistants will soon draft their support messages. Fluent tickets are about to stop being a signal of anything.
Read more →The Resolution Gap: Your AI Closed the Chat. Nobody Closed the Case.
New data puts a number on the resolution gap: fast AI answers, unresolved issues, and trust lost at the handoff. Here is how to actually close it.
Read more →Your Support Stack Just Got a Meter. Failure Is Now a Line Item.
Enterprise software is repricing from seats to meters. AI usage pricing will expose the true cost of every failed support interaction. Smart support leaders will start tracking cost per resolution now.
Read more →AI Now Closes 7 in 10 Support Tickets. The 3 Left Behind Will Break Your Team.
AI now closes 7 in 10 support sessions. The tickets that remain are the hard, physical, visual ones, and most support teams were never built to run a queue made entirely of them.
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